How long does it take to process a withdrawal request?
The turnaround time will vary depending on when the withdrawal was submitted, however, withdrawals will usually be processed within 24 hours on business days.
Withdrawal processing occurs during Australian business hours, which means that any withdrawal request received outside of those hours will typically be processed on the following business day.
Please also keep in mind that once your withdrawal has been processed by us, the time taken for you to receive the withdrawal will depend on the payment method.
SWIFT bank wire withdrawals will take between 1-5 business days to reach your account.
Card withdrawals will take between 1-10 business days to reach your account.
Digital wallet withdrawals will be processed by our Treasury Department. Once it’s 'Approved' your funds are usually credited back to your wallet instantly.
Please note that unlike card deposits, the card withdrawal procedure will take longer. Although card deposits are processed immediately, this does not mean that funds have already been received in our bank account as the bank clearing procedure usually takes some days. However, we credit your funds immediately in order to be able to trade instantly and protect open positions.