If you forget your MT4 or MT5 password, you can easily reset it by following these steps:
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Log in to the Client Portal: Access your account by logging into the client portal.
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Navigate to the MT4/5 Account Section: Click on "MT4/5 Accounts" in the left panel.
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Select Your Trading Account: Locate the trading account for which you wish to change the password. Click on the "..." icon in the top right corner of the account details.
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Change Password: Select "Change Password" from the dropdown menu.
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Master Password has trading ability, which needs to be used to be able to place trades.
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Investor Password is a read-only password, therefore does not have trading ability.
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Modify Your Password: Enter your new password as prompted.
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Password should be 5-15 length and contain at least one upper case letter, one lower case letter, one special symbol and one digit.
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Save Changes: Confirm your changes to successfully update your trading account password.
If you encounter any issues during this process, please reach out to our support team for further assistance.
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For more information:
https://oxsecurities.com/trading-platforms/metatrader-4/
https://oxsecurities.com/trading-platforms/metatrader-5/
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