If you discover unknown or unauthorized trades in your account, it is important to take the following steps:
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Review Your Account Activity: Check the trade history and account logs in your MetaTrader platform to verify the details of the trades, including the time and type of execution.
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Confirm Account Access: Ensure that no one else has access to your account. If you suspect that your login credentials have been compromised, immediately change your password through the client portal.
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Check for Automated Systems: If you are using Expert Advisors (EAs) or automated trading systems, verify if they executed the trades. Sometimes EAs can place trades based on their programming without manual input.
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Contact Support Immediately: If you cannot identify the source of the trades, contact our support team as soon as possible. Provide us with all relevant trade details so we can investigate the matter thoroughly.
To contact us, please visit our Contact page