If you receive an "invalid account" message while attempting to log in to your trading account on MetaTrader 4 (MT4) or MetaTrader 5 (MT5), it may be due to several reasons:
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Incorrect Account Number: Ensure that you are entering the correct trading account number. A small error in digits can lead to this message.
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Wrong Password: Double-check that you are entering the correct password associated with your trading account. Passwords are case-sensitive, so ensure that Caps Lock is not enabled.
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Incorrect Server: Make sure you are selecting the correct server associated with your trading account. This information can usually be found in the welcome email from OX Securities or in your client portal.
If you have verified these details and still encounter the issue, please reach out to our support team for further assistance.
To contact us, please visit our Contact page