Registration
- How to register as a platform user?
- What should I do if I encounter an error message during the registration process?
- How do I register and activate my account as an individual user?
- How do I register and activate my account as a company user?
- What should I do if I cannot receive the activation email?
KYC (Know Your Customer)
- What is KYC?
- Why is KYC necessary?
- What steps are typically included in KYC?
- Is KYC information required to be updated?
- What are the consequences of non-compliance with KYC regulations?
- What's the difference between KYC and AML?
KYB (Know Your Business)
- What is KYB?
- Why is KYB necessary?
- What steps are typically included in KYB?
- Does KYB information need to be updated?
- What are the consequences of non-compliance with KYB regulations?
- What's the difference between KYB and AML?
Two-Factor authentication
Password Changes
Applying for MT4/MT5 accounts
- How can I apply for an MT4 or MT5 account?
- What types of MT4 or MT5 accounts can you apply for on our platform?
- Can I apply for multiple accounts at the same time?
- How do I log in to my newly created MT4/MT5 account?
- What should I do if I forget my account password?
- Where can I download MT4 or MT5?
How To Change Currency
Depositing into MetaTrader4 (MT4) or MetaTrader5 (MT5)
- How to make a deposit on the MT4/MT5 platform?
- What methods can I use for making a deposit?
- How to make a deposit using World Payments?
- How to make a deposit using Bank Transfer?
- How to make a deposit using NACE Pay?
- How to make a deposit using Finmo?
How to create Withdrawal Accounts
- Why do I need to create a withdrawal account?
- Is it safe to create a withdrawal account?
- Is there a verification process for creating a withdrawal account?
- What information is required to create a withdrawal account?
- Can I have multiple withdrawal accounts?
- What should I do if I encounter issues while creating a withdrawal account?
Withdrawing Funds
- How do I withdraw funds from the platform?
- What are the steps for making a withdrawal?
- Are there fees for withdrawals?
- Are there limits on withdrawal funds?
- How long does it take for withdrawal funds to process?
- What should I do if my withdrawn funds do not arrive?