Why haven't I received my withdrawal?
Whilst we strive to get your withdrawal to you as soon as possible, sometimes the delay could be due to the transaction time of some withdrawal methods.
SWIFT bank wire withdrawals will take between 1-5 business days to reach your account.
Card withdrawals will take between 1-10 business days to reach your account.
Digital wallet withdrawals will usually be credited instantly once processed.
If you haven't received your withdrawal after the abovementioned durations, please reach out to our support team via live chat or by emailing firstname.lastname@example.org and we can look into the status of your withdrawal.