Why haven't I received my withdrawal?
Whilst we strive to get your withdrawal to you as soon as possible, sometimes the delay could be due to the time it takes for the chosen withdrawal method to reach your account.
These are the typical transfer times once a withdrawal has been processed:
Card refund: 1-5 business days
Crypto transfer: 1-15 minutes
Local bank transfer: 1 business day
SWIFT bank transfer: 1-5 business days
If the quoted time has passed since your withdrawal was processed and you still have not received your withdrawal, please contact us.
To contact us, please visit our Contact page