To withdraw your funds, you will first need to add a withdrawal account.
To do so, please go to " Withdraw " or the Funding page.
You'll be routed to a new page. From there, you can go to Withdrawal accounts or simply select New withdrawal account.
Then, you'll have to follow the prompts and fill in the required information to add a withdrawal bank account or wallet.
- Please note that you can add in a Bank account even if the SWIFT or ABA is not found.
- Please note that the Crypto wallet option is normally only shown if you have deposited with Crypto via the portal. If you have deposited or withdrawn funds via this method from the old portal, please let us know so we can enable this for you.
You will also need to enable One time password factor from your Profile > Security settings to be able to add in a crypto wallet address.
Once you have added your withdrawal account, you can go back to the withdrawals page to submit a request. Fill in the required details, such as the trading account number, withdrawal method, amount. Then, hit confirm. Below is an example:
The withdrawal request will be forwarded to our finance team for processing during Australian business hours ( 9 am to 5 pm ). An email will be sent once approved and processed.