There could be several reasons why you might be unable to open or close a position:
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Market Hours: Ensure that the market for the instrument you're trading is open. If the market is closed, you'll see an error like "market is closed."
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Insufficient Margin: You may not have enough free margin in your account to open a new position. Check your available margin and leverage settings to ensure you can support the trade size you're attempting to place.
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Trading Restrictions: Some instruments or account types may have restrictions on trading certain assets. Check if the instrument you're trying to trade is available for your account type.
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Server Connection: Ensure that you are properly logged into your trading account and connected to the server. If you are disconnected, you won't be able to execute trades.
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Investor Password: If you're logged in using an investor password, you will only have read-only access and won't be able to open or close positions. Make sure you're logged in with your master password to place trades.
If none of these seem to apply, please contact customer support for further assistance in resolving the issue.
To contact us, please visit our Contact page